I've had to use the library twice in the last two weeks. Before this, one of my kids may ask to go once or twice a year. Both of my visits in the last two weeks were terrible! When I was there last week there was a lady in the back by the computers being loud, cussing, and talking to the people around her and it was very distracting! There was no library staff in this back area to see what was happening. My daughter was with me and the library is the last place I would expect to hear so much profanity! The fact that no one was paying attention or addressed it with her is disturbing. Today, there were two ladies at the front desk. The young girl with black hair has great customer service and I know that for a fact because I heard every word she said to all the customers she dealt with while I was there because she talks so loud!!! People at the library don't even turn the column down on their phones anymore! One older lady answered her phone and put it on speakerphone so that she could talk to whoever called her on while she's wandering around looking for a book. A library staff member walked right by her and didn't say anything to her so with that I got up and took a little 10 minute break outside of the library because I had really had enough! What happened to the good old days when libraries were a quiet place that you could work, do research,and study??? This library is more like a circus! Then, when I went very frustrated to the counter and talked with Barbara about my concerns, I was informed of a quiet room in the back and was told I could sign up for two hour timeslots per room. I was so excited so that's what I did! After I signed up for two different time slots in two different rooms, I went back to Barbara at the front counter and thanked her for her help and let her know what I had done. I let her know I would be in a quiet room until 4:30 and that was exactly what I needed!!! She sweetly smiled and said I'm so glad we could help you today sweetie. After 2 1/2 hrs at the library, I was finally beginning to get started on my paper. I was in the 3rd room for an hour and 40 minutes when Barbara came in and told me she had given me bad information. Again, I was distracted from my work. Intead of honoring what she had told me, I was kicked out of my study room. I did not even get the 2 interrupted hours I signed up for! She said she didn't know the rules because she didn't work back there. So my question is, wouldn't that have been something she found out before she told me it was okay??? Don't these people get training??? I know she's not a new employee... I've seen her several times before. All I can say about this library is that it substandard to other ones. Use at your own risk!!! Don't count on the staff for proper information, leave your cell phones on people, because that's OK at this library! It's more like social hour then study hour since people don't even try and be quiet this library!!! Not impressed with the management or the staff at all!!! I won't be back!!!
Wonderful staff.
Great and very nice staff!
The staff is very friendly and helpful. The atmosphere is welcoming and there is a Childrens Library for the little ones! There are always available computers...if not the wait time is usually less than 10 mins.
Really nice library and very clean. I enjoyed studying here for the most part. The only thing that bothered me was that it was not at quite as I had hoped and there were more people than I had expected. The study rooms are next to each other and I could clearly hear the people in the next room to me. I just wish that it was silent.
Winter Haven Public Library is a US Library based in Winter Haven, Florida. Winter Haven Public Library is located at 325 Avenue A NW, Winter Haven, FL 33881, USA.
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