Dr. Essig and his staff there were wonderful. At my last visit in December I was scheduled for a follow up this month (June) and as always had my blood work up done and then took off time from work (for which I don't get paid) for my appointment. Low and behold, when I got to the Clermont office, I saw that he was no longer there. I never received any calls or notification of any kind that he would be moving. When I called his old number I was directed to his Winter Haven office. The lady that answered the phone was quite rude to say the least. I explained what happened and all she said was, "those people were supposed to notify everyone". I then stated that I had a 4 pm appointment and I could not possibly go to Winter Haven, she then stated OK GOOD BYE and hung up. I have never experienced that kind of rude behavior from a physician's office in my life. Needless to say, I will not be recommending this Institute to anyone. Normally when people call a doctor's office, they have a health problem and are looking for a little understanding and a kind word for comfort, not rude and belligerent behavior as I experienced.
I have had the office call me and leave me a voice mail when they need to give me a message, but trying to return a call or call in at all is impossible. Just in case the office staff reads this, I can't return your message to reschedule an appointment (that I left a message to cancel anyway) because you will not answer your phone!
The doctor (very nice) and office staff are fine in person, but God forbid you need to call the office. The phone will either ring and ring with no answer or you will get a voice mail and never have your call returned.
First let me say that my experience was with Dr. K. Essig at his Clermont, Fl. office.
Robotics Institute And Center For Urology is a US Doctor based in Winter Haven, Florida. Robotics Institute And Center For Urology is located at 199 Avenue B NW, Winter Haven, FL 33881, USA.
Please contact with Robotics Institute And Center For Urology using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Robotics Institute And Center For Urology opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Doctor in Winter Haven